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Frequently Asked Questions

How do I prepare for my biometric screening? Should I fast?

There are several things you can do to get the most accurate biometric screening reading.

  • Fasting: when you eat or drink, your blood sugar level may increase. Fasting ensures accurate biometric results and may increase bonus eligibility. To get the most accurate glucose reading, we recommend you fast for 8 hours prior to your screening. Fasting means that you have not had anything to eat or drink which includes (but not limited to) coffee, energy drinks, soda, cough drops, breath mints, or gum.
  • Stay hydrated! Please drink at least 16 oz. of water the day of your screening.
  • Take your medications regularly. Please remember to take your medications per your doctor’s recommendations. This is important, especially if you are on medication to regulate your blood sugar, cholesterol, or blood pressure.

By doing these simple steps, you can help your biometric numbers be as accurate as possible. Remember, biometric screening results determine whether you’ll be required to complete condition management and if you qualify for a bonus.

Where can I go to complete my biometric screening?

You can choose from the following options to complete your biometric screening each year:

  • Sign up for an onsite biometric screening event (during fall months) – see FAQ regarding onsite events
  • Schedule an appointment at your Onsite Health & Wellness Center (where available)
  • Schedule an appointment with your onsite WellNurse (where available)
  • See your own in-network primary care physician and submit a biometric screening form

 

If I have multiple elevated biometric screening results, do I have to improve all the values?

Nope, you just need to improve one of the four to get credit for condition management.

To improve my body mass index (BMI), does my BMI have to be less than 28?

Talk to your WellNurse about improving your BMI and set your goal. You can improve body fat percentage by meeting goal based on gender and age or lose BMI points based on your baseline number. For example if your BMI is 32, losing 2 BMI points (BMI: 30) is an improved value.

Where can I go to check to see if I improved my values?

You can visit your primary care physician office or an Onsite Health & Wellness Center for re-testing, but you may be charged for new lab values. Additionally, certain WellNurse offices offer full biometric screenings and all offer weight and blood pressure checks.

Does the program offer nicotine replacement therapy?

Yes.

How do I enroll into the Cigna Quit Today ® programs?

You can get the support you need and results you want by calling 800-423-9920, or log in to mycigna.com.

How long is the Quit Smoking Program?

To count for condition management program credit, you must record being smoke-free for 30 consecutive days.

How long are online coaching programs?

Online coaching programs generally last about 4 weeks with the exception of the weight loss program, which lasts 6 months.

What types of online coaching programs are available?

Coaching programs for nutrition, exercise, mood, smoking cessation, weight loss and stress are available.

How do I know if I am finished with the online coaching program?

Nutrition: Track 21 out of 28 days of eating healthy.

Exercise: Track 9- 21 out of 28 days of exercising based on your activity level.

Mood: Track 21 out of 28 days of positive mood (happy or ok).

Stress: Track 21 out of 28 days of low stress.

Weight Loss: 10% weight loss from beginning weight, you have up to 6 months to achieve the goal, but the goal must be achieved by May 31 to be eligible for condition management credit.

Smoking Cessation: 30 consecutive smoke-free days.

If I completed an online program last year, can I do it again?

Your WellNurse would prefer you try a different condition management program to reach your health goals. If online coaching is still the best option for you, you can reset your goals and complete the program again.

How long is a fitness center campaign?

Duration generally varies from 6-10 weeks based on campaign.

Do I need to register for a fitness center campaign?

Yes, register before or during the week of registration to ensure you receive materials and are able to earn credit for condition management.

What are the requirements to earn credit for condition management?

Requirements vary by campaign and can be provided by your onsite WellNurse or Team Member Fitness Center.

Do I need a medical waiver from my physician to join a fitness center campaign?

Medical waivers may be requested depending on the campaign. Call your Team Member Fitness Center for more information.

How do I schedule a telephonic health coaching appointment?

Call the Personal Health Team to connect with a Health Advocate at 800-423-9920.

What can I discuss with the telephonic health coach?

You can schedule a personal one on one coaching appointment to discuss topics such as stress, nutrition and exercise, high blood pressure, high cholesterol, as well as overall health and wellness related goals.

If your property has an Onsite Health & Wellness Center, options may be limited to stress and overall health and wellness coaching.

Are telephonic coaching sessions confidential?

All health information you share with your Health Advocate will be kept confidential and secure.

How long is an onsite wellness campaign?

Onsite wellness campaigns generally last between 6 to 8 weeks. Campaigns might not be an option after May 1st. Check with your onsite WellNurse for your property campaign schedule and make sure to sign up early.

Do I need to pre-register for an onsite wellness campaign?

Yes, registering for a campaign ensures that you receive the materials you need to participate. Check with your WellNurse for your properties campaign schedule and registration details.

Do I need a medical waiver from my physician to join an onsite wellness campaign?

A medical waiver from your physician is not required, but all participants must to sign a waiver and release form provided by your WellNurse when joining a campaign involving physical activity. Check with your physician if you have questions or concerns about whether you are physically capable of completing an onsite wellness campaign.

How do I schedule an Onsite Health & Wellness Center coaching appointment?

Call your local Caesars Health & Wellness Center to schedule an appointment.

Caesars Health & Wellness Center Locations:

  • Atlantic City: 609-340-1633
  • Bossier City: 318-741-7894
  • Council Bluffs: 712-396-3722
  • Hammond: 219-473-6100
  • Lake Tahoe: 775-586-5000
  • Las Vegas: 702-822-5000
  • New Orleans: 504-533-6624
  • North Kansas City: 816-460-5055
  • Southern Indiana: 812-969-6741
  • Tunica: 662-357-3264

Please note – Team members and covered dependents covered under a Caesars sponsored medical plan are eligible to use the Caesars Health & Wellness Centers.

What can I discuss with my Nurse Practitioner or Health Risk Condition Manager?

You can schedule a personal one on one coaching appointment to discuss topics such as high blood pressure, high cholesterol, diabetes, weight, or overall health and wellness related goals.

Are Health & Wellness Center coaching sessions confidential?

All health information you share with your Nurse Practitioner or Health Risk Condition Manager will be kept confidential and secure.

How do I schedule a WellNurse coaching appointment?

Call 800-591-9220 or schedule online by clicking the Schedule An Appointment box in the upper right corner.

What can I discuss with my WellNurse?

You can schedule a personal one on one coaching appointment to discuss topics such as nutrition and exercise, high blood pressure, high cholesterol, or overall health and wellness related goals.

How long do coaching appointments last?

A standard coaching appointment is approximately 30 minutes.

Does WellNurse Coaching count as an approved condition management program?

Onsite coaching with your WellNurse counts as an approved condition management program if you complete a minimum of 3 visits and progress towards a goal. This option may not be available after May 1st as coaching appointments book up fast and a series of 3 visits may take up to a month to complete.

Are WellNurse coaching sessions confidential?

All health information you share with your WellNurse will be kept confidential and secure.

Do I need to participate in the Wellness Rewards program if I am getting my prenatal care with my physician?

Yes. Wellness rewards program requirements supplement education you receive with your doctor.

I have experienced multiple pregnancies. Why do I need to participate?

Working with a maternity nurse ensures you are using all available resources to have the best outcomes for you and your baby. Each pregnancy has the potential to be a different experience.

I had a miscarriage. What deadlines apply to me?

If you experience a miscarriage, standard program requirements and deadlines will apply. Please see your on property WellNurse if you have questions or specific needs.

Is an annual physical the same as a biometric screening?

No, your biometric screening is a specific lab test that screens on health values. Your annual physical is an exam with your primary care physician to discuss your health history and monitor any health concerns.

Is the annual physical covered by insurance?

Your Caesars medical plan covers one annual physical with an in-network provider each calendar year at 100% as part of our preventive care benefits.

  • What if I received a bill? If you received a bill for your annual physical, bring it to your onsite WellNurse.
  • The doctor’s office will not schedule my annual physical appointment until 12 full months have passed since my last exam, what do I do? Caesars medical plan covers annual physicals once each calendar year and does not require a full 12 months between appointments. This is bolded on your annual physical form for their reference.
What is covered during an annual physical?

Your provider will take a full set of vital signs that will include your height, weight, temperature, pulse and blood pressure. Many doctors don’t report your BMI, but there are calculators to find out your BMI using your height and weight. Your doctor will ask you questions about your current health and potential health issues. During the examination, your provider should be thoroughly examining your eyes, ears, nose, throat, checking your neck for lymph nodes, listening to your heart and lungs, examining your abdomen and genitalia. They should also evaluate your joints and look at your skin for lesions and potential skin cancers.

Depending on your age and gender, you many need to have additional lab testing or other examinations.

Who is required to complete an annual physical?

Team members and their covered spouses enrolled in the Caesars sponsored medical plan must complete an annual physical to meet Wellness Rewards program requirements and continue to save money on their medical premiums.

What happens if I or my covered spouse does not complete the annual physical by the deadline?

If you or your covered spouse do not complete an annual physical exam by 5/31, you will be subject to the $650 ($1,300 for team member and spouse) medical plan premium increase for the 2nd half of the year.

Do I need to tell my doctor/doctor’s office this is a physical/wellness exam when I make the appointment?

Yes, the annual physical exam diagnosis code needs to appear as the primary diagnosis code on the insurance claim in order for the office visit to be covered at 100% as a preventive service.

Are there forms that I or my doctor needs to complete?

Yes, both you and your doctor will need to sign the annual physical form located above, or in the Forms & Documents section.

Where do I send my signed annual physical form?

You may fax your form to 855-816-3504, or drop it by your onsite WellNurse’s office. It is your responsibility to follow up with the Wellness team to ensure they received your form. Call 800-591-9220 or click on the Wellness Tracker button in the upper right corner to ensure it has been processed.

What is blood pressure?

Blood pressure measures how hard blood pushes against the artery walls as it moves through your body. It is normal for blood pressure to go up and down throughout the day, but if it stays elevated you are at risk for hypertension (high blood pressure). High blood pressure can damage vital organs such as your heart and kidneys, which can lead to heart attack, stroke, or other health problems.

Did You Know?

According to the Center for Disease Control (CDC), about 1 in 3 adults has prehypertension—blood pressure numbers that are higher than normal—but not yet in the high blood pressure range. More alarming, about 1 of 3 adults—or about 75 million people—have high blood pressure. Only about half (54%) of these people have their high blood pressure under control. This common condition increases the risk for heart disease and stroke, two of the leading causes of death for Americans. For more information on blood pressure visit cdc.gov/bloodpressure or speak to your onsite Wellness team.

What is Body Mass Index (BMI)?

Your BMI is a calculation of height and weight. Having a healthy weight is more than just a number; it lowers your risk for health problems.

Did You Know?

According to the Center for Disease Control (CDC), more than one-third (36.5%) of adults are obese. Obesity-related conditions include heart disease, stroke, type 2 diabetes and certain types of cancer – some of the leading causes of preventable death. In addition, it can lead to arthritis, sleep disorders, and overall reduced quality of life. For more information on how BMI impacts your health risks visit cdc.gov/healthyweight or speak to your onsite Wellness team.

Why does the body composition (BMI) measure now include blood pressure and cholesterol criteria?

Combinations of risk factors such as blood pressure, cholesterol, and obesity increase the chance that you have metabolic syndrome. This, in turn, further increases the risk you will develop heart disease, diabetes, or suffer a stroke. Adjusting the body composition values to include additional factors means those at greater risk will meet the onsite WellNurse to discuss and complete programs designed to help reduce those risks.

What is glucose?

Glucose is a sugar your body uses for energy. Your pancreas produces insulin which allows glucose to enter body cells, where it is used for energy. If your body produces little to no insulin, you are at risk for developing diabetes.

Did You Know?

According to the Center for Disease Control (CDC), more than 29 million adults have diabetes, and 25% of them don’t know it. Diabetes can lead to heart attack and stroke and is the leading cause of kidney failure, lower-limb amputations, and adult-onset blindness. About 86 million adults—more than a third—have pre-diabetes, and 90% of them don’t know it. Pre-diabetes is a serious health condition which increases the risk of type 2 diabetes and other chronic diseases. For more information on diabetes visit cdc.gov/diabetes or speak to your onsite Wellness team.

What is cholesterol?

Cholesterol is a type of fat in your blood. Your body needs some cholesterol, but too much can build up in your arteries and increase your risk for heart disease.

Did You Know?

According to the Center for Disease Control (CDC), more than 71 million adults (33.5%) have high low- density lipoprotein (LDL), or “bad,” cholesterol. Only 1 out of every 3 adults with high LDL cholesterol has the condition under control and less than half of adults with high LDL cholesterol get treatment. Lowering your cholesterol can reduce your risk of having a heart attack, needing heart bypass surgery or angioplasty, and dying of heart disease. For more information on cholesterol visit cdc.gov/cholesterol or speak to your onsite Wellness team.

Can I complete my biometric screening and annual physical at the same appointment?

Yes, as long as your annual physical is due at the time of biometric screening, the annual physical can be completed at the same time. Check with your medical plan carrier to make sure your annual physical will be covered at 100 percent.

How do I know when the biometric screening events are occurring at my property?

Onsite events typically happen late fall. Some properties will have mini-events throughout the year. Check with your Human Resource representative or your onsite WellNurse for upcoming event schedules.

Do I need to bring a form to my primary care physician?

Yes, if you are getting a biometric screening from your primary care physician, you must have your physician complete Biometric Screening Form. You can also pick up a copy of the form from your WellNurse office. If you complete your biometric screening at an Onsite Health & Wellness Center, an onsite biometric screening event or at a WellNurse office, the form will be provided for you.

Where do I send my signed and completed biometric screening form?

You may fax your form to 855-816- 3504, or drop it by your onsite WellNurse’s office. It is your responsibility to follow up with the Wellness team to ensure they received your form. Call 800-591- 9220 or click on the Wellness Tracker button in the upper right corner to ensure it has been processed.

What if I’m missing information on my form?

All information is required for your screening to be considered completed, including a signature from you and the medical professional completing your screening. Double check your form before turning it in to ensure all information is completed.

How many biometric screenings can I get?

The program covers one screening a year. If you are unsatisfied with your results, you may rescreen, but this may result in additional costs. Screenings completed at an onsite event trump all other screenings. Speak to your onsite WellNurse for more information about rescreening.

Is the biometric screening covered by Caesars benefit plan?

Yes. Your annual biometric screening is considered a preventative screening and is covered at 100% by your medical plan.

How can I best prepare for my biometric screening?

The best way to prepare for your biometric screening is to fast at least 8 hours before your screening. Eating before a biometric screening may negatively affect test results – even for healthy people. Remember, biometric screening results determine whether you’ll be required to complete condition management and if you qualify for a bonus. Make your results more accurate by avoiding food and only drinking water for at least 8 hours before your screening. Be sure to also take any prescription medications as directed by your doctor.

Do I need to bring anything with me to the onsite screening?

You will need to present your Caesars employee ID or your government issued photo ID and your medical card when you check in for your screening appointment. If you do not have your medical ID, you can find a copy on the Benefits Villa App. Log in using your ClearCost username and password, ID cards are located on the bottom row. Don’t have the app? Search for “Caesars Benefits Villa App” in either Apple Store or Google Play store on your smart phone.

How do I schedule my biometric screening?

CLICK HERE to schedule at one of the onsite screening events held between AUGUST – NOVEMBER. For an appointment with your WellNurse call 800-591-9220. You can also complete your biometric screening at your Onsite Health & Wellness Center (if available in your area) or at a primary care physician’s office, please call them directly to schedule an appointment. If you need assistance with finding a PCP, please call the number on the back of your medical card.

Caesars Health & Wellness Center Locations:

  • Atlantic City: 609-340-1633
  • Bossier City: 318-741-7894
  • Council Bluffs: 712-396-3722
  • Hammond: 219-473-6100
  • Lake Tahoe: 775-586-5000
  • Las Vegas: 702-822-5000
  • New Orleans: 504-533-6624
  • North Kansas City: 816-460-5055
  • Southern Indiana: 812-969-6741
  • Tunica: 662-357-3264

Please note – Team members and covered dependents covered under a Caesars sponsored medical plan are eligible to use the Caesars Health & Wellness Centers.

Bonus Eligibility: Who is eligible for a bonus payment and how does it work?

Who is eligible: Participants must have a prior plan year biometric screening (completed before June 1st ) and must complete a current year biometric screening (before November 30th ) to be eligible for bonus payments. Newly eligible participants should consult with their WellNurse to confirm bonus eligibility. If you are enrolled in the HMO plan, you are not eligible to receive a bonus as your health plan does not come with an HRA or HSA.

How it works: Each eligible participant earns $125 for each biometric screening metric meeting the “Bonus Earned” criteria (up to $500 if criteria are met in all four categories). Bonus dollars are deposited into your HRA or HSA on a quarterly basis, beginning January of the following plan year.

If you have concerns about your ability to complete Wellness Rewards program activities or requirements listed above, please see your WellNurse or call 800-591-9220 to discuss alternatives. If your current circumstances will prevent you from achieving the results required for earning the wellness bonus, we will work with you to develop a wellness program that is best suited to those circumstances.

If I am enrolled in the HMO plan, do I still need to participate in Wellness Rewards?

Yes, employees and covered spouses enrolled in the HMO network are still eligible to participate in the Wellness Rewards program. If you and your spouse don’t participate in Wellness Rewards, you will be subject to the $650 ($1,300 for employee and spouse) medical plan premium increase per phase not completed.

If I am enrolled in the HMO plan, am I still eligible to earn the Wellness Rewards goal bonus?

No, employees and covered spouses enrolled in the HMO plan are not eligible to receive the bonus as the plan does not have a medical plan account to deposit bonus funds.